I also had to index the gears the first time out, but now it's a reliable, inexpensive entry level bike. But no shop close by, so I'm an ebike mechanic now. Of course I had to do the R&R, although they said they would pay a shop to do the replacement. I had a problem with a caliper and the seller said buy a new one and they reimbursed me for the cost. Everything is available it seems, nothing proprietary. Bafang rear hub motor, Shimano gears and derailleur, generic mechanical disc brakes, etc. Not wanting to spend a lot on my first ebike, I finally bought an Amazon special generic ebike made up of common components.
I've since read of product quality problems with the Rad Mission, so maybe I made a good choice crossing them off my list early. I figured they were either overworked or understaffed, so I wrote them off pretty early in my ebike researching. Rad took more than a week sometimes to get back to me via email. If they do, great! If they don’t, maybe the best I can do is stop someone else from enduring the same situation. I’m not hedging my bets that the company will make this right. I’ve already started looking for used bike shops that might be willing to buy this thing off me so at least I will have some money towards a different one. I saw an advert that now they are selling it for $200 cheaper than what I paid 2 months ago. I should have known when they said “2 weeks or 10 miles” to get your money back. All I know is this bike has been nothing but frustration, dissatisfaction and regret since day one. I’m seriously wondering if those were paid fake reviews.
I saw these reviews of “1000 miles on my Rad” and so on. The Rad Mission I received DEFINITELY isn’t reliable enough to do that. I wanted a bike to ride to work a few days a week too. Figured a little help from a motor wouldn’t hurt but I could still get a workout. I’m used to regular mountain/road bike hybrids but hills were really doing a number on my knee and hip injuries. I also liked the look since I’m not into the “granny went to the farmers market to get flowers” look on a bike which most ebike have. I searched the reviews on YouTube and various ebike magazines and it seemed like a good economical option to try out. I apologize for the negativity but I’m really at my wits end. Has anyone else had these problems? If so, how did you deal with it? I’m not sure if this is a BBB issue or if I should just donate the damn thing to a bike shop to use for parts and chalk it all up to a life lesson. I recommend a 75lb punching bag but that will have damage too.
RAD MISSION SALE INSTALL
Just imagine the damage to walls, cars, cabinets, or even your face when trying to install a water bottle holder on a bike that doesn’t stand up nor does it lean against anything for any amount of time without being wedged into place. ALL the reviews out there can’t be wrong.ĭon’t even get me started on the fact it doesn’t come with a kickstand and the kickstand is always out of stock. I sent them an email this morning asking for the mobile service van they claim to have come out or provide me with a replacement bike as this one must be a lemon. I figured I would just have to replace everything as it broke with better quality parts but I really don’t think I should have to with a bike with less than 70 miles on it. The company policies and product quality are not. There’s only one good Representative there from what I gather.
When I contacted the company last time they just offered to send parts and say to check out forums about problems. I also noticed the brakes are diminishing in efficiency already. Looks like even though the tensioner was broken, something else has crapped out now. ONE BLOCK into what was supposed to be a 10 mile ride the chain area starts popping and pinging again. I had that replaced then took it out this morning for its first ride. Between 50 and 60 miles the tensioner broke (shocker). 10 miles? I saw that red flag immediately. Another note, the window also closes after 10 miles of use. It took another week and a half to get the part in and bike together which put me past their refund window but the company said they would push it to start when I had a working bike. They warned me then about the low quality of Rad Power bikes but I dismissed it thinking they were just trying to get me into one of their $5k bikes. The bike shop couldn’t even get it put together without a part breaking. I purchased a RAD Mission after doing some research.
I decided to try out Ebikes to be a little kinder on my old injuries.
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